Shipping policy

Shipping Policy

Last updated: August 20, 2026

Thank you for shopping with TOLIKE. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Business days do not include weekends or public holidays. During promotional events, holidays, or periods of high order volume, processing may take an additional 1–3 business days.

Once an order has entered the fulfillment process, we may not be able to change or cancel it.

2. Shipping Locations

We ship to destinations available during checkout. Depending on product availability and the customer’s location, orders may be shipped from a U.S. warehouse or one of our international fulfillment centers.

Some orders containing multiple products may arrive in separate packages.

3. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and dispatched.

  • Orders shipped from a U.S. warehouse: approximately 3–7 business days

  • Orders shipped from an international fulfillment center to the United States: approximately 7–15 business days

  • Other available international destinations: approximately 10–20 business days

These delivery times are estimates and are not guaranteed. Delivery may be delayed by customs inspections, carrier disruptions, severe weather, holidays, incorrect address information, or other circumstances outside our reasonable control.

4. Shipping Fees

Shipping charges, if applicable, are calculated and displayed at checkout before payment.

Free-shipping promotions may be available for eligible products, orders, or destinations. Any applicable free-shipping offer will be displayed on the product page or during checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number when tracking is available.

Please allow 2–5 business days for tracking information to become active after receiving the shipping confirmation.

If tracking has not updated for more than seven business days, please contact us through the contact information provided on our website.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the fulfillment process.

TOLIKE is not responsible for delivery failures caused by:

  • Incorrect or incomplete addresses

  • Missing apartment or unit numbers

  • Incorrect postal codes

  • Refused deliveries

  • Failure to collect a package

  • Address changes made directly with the carrier

If a package is returned to us because of an address issue, additional shipping charges may apply before the order can be resent.

7. Delayed or Lost Packages

Occasional carrier delays may occur. If your package has not arrived within the estimated delivery period, please review the tracking information and contact the shipping carrier first.

If the package appears to be lost in transit, contact us within 30 days of the estimated delivery date. We will review the shipment and assist with a carrier investigation when appropriate.

Carrier investigations may require several business days to complete.

8. Packages Marked “Delivered”

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check your mailbox, porch, garage, and other delivery areas.

  2. Ask household members, neighbors, or building management.

  3. Wait up to 48 hours, as some carriers may mark packages as delivered shortly before arrival.

  4. Contact the shipping carrier using your tracking number.

If the package is still missing, contact us within 7 days of the recorded delivery date. We will assist with reviewing the delivery information, but we cannot guarantee replacement or reimbursement for packages confirmed as correctly delivered by the carrier.

9. Damaged Packages

If your order arrives damaged, please contact us promptly and provide:

  • Your order number

  • Photos of the shipping package

  • Photos or video showing the damaged product

  • A photo of the shipping label

Please keep the original packaging until your request has been reviewed.

Damaged-item solutions are handled according to our Refund Policy.

10. Customs Duties and Taxes

For international shipments, customs duties, import taxes, or handling fees may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

TOLIKE cannot control customs processing times or import charges imposed by local authorities.

11. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist you, but changes or cancellations cannot be guaranteed once an order has been processed or shipped.

Orders that have already shipped cannot be canceled and must be handled according to our Refund Policy.

12. Returns to Sender

Packages may be returned to the sender because of an incorrect address, failed delivery attempts, refusal, unpaid customs charges, or failure to collect the package.

If this occurs, please contact us. Reshipping fees or other carrier charges may be deducted from any applicable refund or charged before reshipment.

13. Contact Us

If you have questions about shipping or need help with an order, please contact TOLIKE through the Contact Us page on our website.

Please include your order number and the email address used when placing the order so we can assist you efficiently.

This Shipping Policy applies only to order processing and delivery. Returns, exchanges, cancellations, and refunds are subject to our separate Refund Policy.